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Originally Posted by icanadvise
Imo its clear that Socaible and I are talking about the same Peter, and its not Peter w ;-)
Reorganizations at NTL = job cuts so the idea that after a reorganisation we will discover a saviour is nonsense.
If that person hasnâ₠¬Ã¢â€žÂ¢t come forward in the past two years then they are unknown and untrusted to the members of these forums. What did the past bring †“ most recent was Ash G, before that Tim ? who was such a prolific poster?
If you want known and trusted the list just got shorter.
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I would hope that if someone from NTL came here to try and help build bridges between customers and managment they would be given the chance to prove themselves. Most are willing to try and give NTL the benefit. I really would like to see something happen that makes it better for customers. The staff also need to be happy and know what they are doing. A trust between customers and staff needs to be rebuilt. I really do find most staff to be really friendly and helpfull. I do go by how they talk to me I do a mystery shop job where I have to monitor how customers are greeted by staff. It is really good when you have someone who is polite and helpful.