Originally Posted by Keyser

Sounds like a llimitation of Switch to me mate, rather than ntl's fault. Fair's fair and all that

Also, as Hell Fighter says, if you want to pay by a method other than DD then be prepared to pay a £2 admin fee, which I think is quite reasonable.

I had an electricity company screw my DD up once and they made me incur a £40 unauthorised overdraft fee because of it. I rang up the bank and they returned the money as you are entitled under the DD guarantee, which is what it's for after all. The bank kept their £40 fee though, and the leccy company provided me with a nice cheque for £40 by time I was done with them.

I personally don't have a problem with DD, it's a low maintenance system and comes out at the same time each month. Of course it may not be suitable for everyone though. I think that a lot of people are scared of ntl screwing up their DD's, but they just have to remember their rights under the DD guarantee (and exercise them if they need to).