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Originally Posted by Ripper1
Thanks for the reply/ies.......do you think i should wait this week out and see what transpires before i do as you say????
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I think you should send ntl one more letter via Special Delivery to the address on your last bill, informing them of the situation and telling them you won't be paying the bills and if you get a bad credit rating because of their incompetance then you will be taking further action. Keep the Special Delivery receipt with the reference number on it as proof of delivery.
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Originally Posted by Mark B
It's not a matter of 'not liking' OFCOM. Customers have a right to refer complaints to OFCOM and no-one would ever have a problem with that.
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It's not a matter of not liking Ofcom, but it certainly is a matter of not liking people complaining to Ofcom because when the Ofcom reports are published ntl look bad.
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Originally Posted by Mark B
It shouldn't be left to get to this stage though.
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I'm not quite sure what you mean here. I assume you are talking about ntl shouldn't leave it to get to this stage, as Ripper1 has followed all the processes correctly, provided notice and has a recipt from ntl for a STB collection.
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Originally Posted by Mark B
OFCOM will require that the normal channels have been exhausted though. I regularly deal with customers who tell me they have written to OFCOM before they even contacted ntl! That's nuts, and OFCOM will usually refer them straight back again.
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They will yes, but IMHO this customer has already done that. He has written to ntl to cancel. They have collected the box and given him a receipt. He has rang up
again and been promised that it will be
sorted. It hasn't been. Why should Ripper1 run around after ntl, wasting his own time and effort on them, when the problem lies completely with them? It is nuts to contact Ofcom before ntl (and Ofcom will refer him back to ntl if that was the case), but in this case he
has contacted ntl.
If this was me I would send them one more letter and ignore all further bills from them for the TV service (should they continue). I would not worry about it, or bother calling them again. Should I receive a bad credit rating, I would sue ntl for damages (and I would win).