Cable Forum - View Single Post - Cancelled Cable TV

scrotnig · 16-02-2004, 20:20

It's not a matter of 'not liking' OFCOM. Customers have a right to refer complaints to OFCOM and no-one would ever have a problem with that.

It shouldn't be left to get to this stage though.

OFCOM will require that the normal channels have been exhausted though. I regularly deal with customers who tell me they have written to OFCOM before they even contacted ntl! That's nuts, and OFCOM will usually refer them straight back again.

16-02-2004, 20:20	#8
scrotnig Inactive Join Date: Jun 2003 Posts: 2,499	Re: Cancelled Cable TV - or at least I thought I had It's not a matter of 'not liking' OFCOM. Customers have a right to refer complaints to OFCOM and no-one would ever have a problem with that. It shouldn't be left to get to this stage though. OFCOM will require that the normal channels have been exhausted though. I regularly deal with customers who tell me they have written to OFCOM before they even contacted ntl! That's nuts, and OFCOM will usually refer them straight back again.