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Originally Posted by lemarsh
Had to ring NTL this morning (as I had lost all Internet), and was expecting an hour call queue.
Imagine my surprise to be answered within 5 minutes, and to have the fault corrected (without the need to transfer to Wales - although may have been sent there by the new menu system).
The rep advised that call numbers had been increased recently, and was having the desired benefit.
I have moaned many times about NTL's queuing, so credit where it is due, today was almost a pleasant experience - and the fault was not even NTL's - but my router - and they still sorted it - well done
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Hi lemarsh.
If by any chance you got the details of who you spoke to, if you PM them to me I can make sure this is fed back to the person and the department involved...it's just as important for them to know when things ARE working, as when they're not.
Thanks for sharing the experience publicly!
