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There are some good service people out there. One of the guys in the office I work at is ex CWC. He joined in the days of Nynex and then left before NTL took over Cable and Wireless. The training that was in place was great, and things got done. However, since then, many corners have been cut. However, the staff still seem to have that good attitude about them in this area (Wessex), and get things done.
Some of the other areas though don;t have the same level of care about the job they do, and seem to let the side down. It is such a shame that these are the people you hear about, and not the good people.
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