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Originally Posted by Keyser
This is the usual story of ntl and their "taking ownership" of a problem. I wouldn't worry about the bill in the slightest, and please whatever you do, don't get worked up.
A simple completion of the complaints form on the Ofcom website and you can sit back and relax. Ofcom can sort it out with ntl and you can just wait for a letter to arrive. As long as you have the cancellation letters and collection receipt then you have nothing at all to worry about.
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very true , but if it was an elderly person or someone without all their mental faculties ( i tried hard not to be discriminatory there ) it will very likely cause undue anguish and worry , they really need to get there act together to stop this sort of thing happening , the more ppl who complain to ofcom the better in my opinion
