[mole4319]

I received the e-mail last week informing me of the "new, improved" service to NTL Freedom customers.
As with everything else with NTL, it's a joke.
After ringing the 087 0445 0445 number you're met with the usual bewildering options most of which bring you to the same dead-end by telling you to ring another number.
Option 2 is for Customer Service Enquiries BUT the guy on the phone said they are based in India an don't have access to my account records.
Loadsa help eh??