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agarrick · 16-02-2004, 10:33

My BT line went down on Saturday morning (adsl worked fine still). I called them at around 9:15 and went through their automated call centre, had my lan line redirected to my mobile at no cost. At 1:30pm I got a call from the engineer on the lan line to say everything was now ok, ADSL went off for about 30 secs offline when he reset the line. I was impressed, seems like phone companies are now actually improving their services in order to win customers...

16-02-2004, 10:33	#9
agarrick (Invalid eMail, Account Suspended) Join Date: Jun 2003 Posts: 8	Re: NTL Fault Calls My BT line went down on Saturday morning (adsl worked fine still). I called them at around 9:15 and went through their automated call centre, had my lan line redirected to my mobile at no cost. At 1:30pm I got a call from the engineer on the lan line to say everything was now ok, ADSL went off for about 30 secs offline when he reset the line. I was impressed, seems like phone companies are now actually improving their services in order to win customers...