[andygrif]

Let me add my personal praise:

My second line was out of action...only finding out it was when someone tried to send me a fax. Called ntl faults, nice lady on the phone, offered me a Saturday appointment (used to be a bugbear of mine that they never offered me Saturday appointments unless really pushed) - as it happens I couldn't make that appointment so asked for the following Saturday - no problem - some time between 8am and 1pm.

I thought I wouldn't follow it up to ensure they were coming, but sure enough the chap rolled up right in the middle of the allocated time, very nice chap too, tested the line, disappeared to the box outside for ten mins, came back, tested the line again - all is well.

Even though I haven't had a fault call-out for some time - this is (quite honestly) the only time a fault call out went like clockwork. Hats off to ntl on this one, it seems that the Luton office appear to be gettng their act together. Well done.