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Re: personal hell
I would like to reiterate that there are many who still enjoy a reasonable service from NTL, and haven't had too much trouble.
No matter, taking the Law into your own hands, will not actually achieve anything but more trouble for yourself.
You have to follow any grievance procedure you can, without resorting to illegal practices, and I know NTL may not be the best at CS, but their legal dept will be rubbing their hands with glee if they come up against people willing to compromise the contract they signed.
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