Quote:
|
Originally Posted by kiwi_uk
Well, I've never had any problems with ntl (apart from when I upgraded to the 1 (apparently) megabit service briefly, it sucked) but now I have, so I thought I'd share it with all you nice people.
I use my ntl webspace to mirror some (important) files for Shareaza.com (file sharing client I help out with). I was very happy until recently - the site gets hit quite a lot and I had no complaints from ntl about traffic or anything. Yay, I thought, 55MB of traffic limit free webspace! What nice people.
Sadly, yesterday they deleted everything (including a nice and unique (ooops) video I had on there of an amusing event, I'll show it you if I get it back). I should have rung them then, and moaned, but I just reuploaded the stuff and this morning... access denied. Fun fun fun fun. Sadly, customer services  were closed so I'll have to wait till tommorow to bitch.
Anyhoo, so ends the current chapter of my story. Ill probably post what goes through on the phone. Does anyone know any freephone numbers that go straight to a relevant department? I think Ill ring 151 and go from there. I dont know if I can afford a long local rate call 
Have a merry evening. |
Welcome -
I always ring 0800 052 2000 regardless of the problem, and then let them transfer me.
I suspect you are not going to win the argument (against terms & conditions tc), but they should have advised you of the actions they were going to take.