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Originally Posted by Pritch
Glad you're happy with the service, nice to have some positive comments here once in a while.
Reminds me of a call I took several years back from a customer with analogue services, back in the days before I forgot everything I ever knew about cable TV. I was in the middle of trying to sort the fault out and she started laughing.
Me: Can I ask what's so funny?
Her: My husband has just walked into the room and hit the box, and now it's working
I can't remember what happened next, but I think I agreed that we'd get a tech to her if having to hit the box to make it work became a regular thing  |
Maybe customers should do that more often.
