Had to ring NTL this morning (as I had lost all Internet), and was expecting an hour call queue.
Imagine my surprise to be answered within 5 minutes, and to have the fault corrected (without the need to transfer to Wales - although may have been sent there by the new menu system).
The rep advised that call numbers had been increased recently, and was having the desired benefit.
I have moaned many times about NTL's queuing, so credit where it is due, today was almost a pleasant experience - and the fault was not even NTL's - but my router - and they still sorted it - well done
