Hi janjan5uk And a huge big

to our comunity m8....
Sorry to hear you have had such a nightmare - Sadly you are not alone in this..... This site can help with NTL problems to give us the chance to help
I recomend that you write to NTL via recorded delivery and explain what has happened in full. If you take this to court it will give you the advantage as you can show that you were " reasonable " in your attemps to remidy this....
Again - A great big welcome from all of us