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dukeofearl · 14-02-2004, 19:54

I have a BT line which was correctly in the phone book and other directory services. I then got NTL, which added a new phone line and number. I elected to keep the BT service as my main number as I use OneTel and other services needing BT and I wasn't sure I'd keep NTL for ever.

I discovered that the directory enquiry services now give the NTL number if given my name and address. I asked BT to change it back (this was in the 192 days), but they said they could not override a number stored by another provider.

So I rang NTL and asked them to change it. Their answer - We don't have the authority to change numbers as the service is controlled by BT !!

So how do I get it changed back ?? - Any ideas welcome !!

14-02-2004, 19:54	#1
dukeofearl Inactive Join Date: Feb 2004 Age: 65 Posts: 25	Who owns directory enquiries ?? I have a BT line which was correctly in the phone book and other directory services. I then got NTL, which added a new phone line and number. I elected to keep the BT service as my main number as I use OneTel and other services needing BT and I wasn't sure I'd keep NTL for ever. I discovered that the directory enquiry services now give the NTL number if given my name and address. I asked BT to change it back (this was in the 192 days), but they said they could not override a number stored by another provider. So I rang NTL and asked them to change it. Their answer - We don't have the authority to change numbers as the service is controlled by BT !! So how do I get it changed back ?? - Any ideas welcome !!