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Originally Posted by jonifen
Well, our stb has been freezing and causing picture and sound to jitter a lot. It needs rebooting quite a bit too. But its been a bit like this for ages though really, we just never bothered phoning them up as the decision between resetting the stb or waiting for 30mins in a phone queue wasnt that hard to make 
tbh though, I'll wait till it dies its death and then I'll ask for a shiny silver box :p |
I would advise you to phone them mate.
This 30mins thing is a myth in the North West (cant speak for the others)
Call anser times are very very good and have been for a while