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Originally Posted by Julian 1964
And yes still having problems with the set top box after 6 weeks now..One guy came round and gave a load of bull..Must have been in a hurry..Phoned up NTL to ask for someone else to come and check it..And the guy who came was very helpful and tryed everything to find out what the problem was with the set box..He stayed for over 30 minutes...CHecked all the leads which where ok..Did a reboot on the setbox to see if the picture was still freezing about 5 times with no luck,even though he tryed to sort it out..He said it was somthing that need some work and felt it might be the cable undeground which would need working on..He called for someone to come out on the 20th as he felt the service i had recieved and the fact the problem was on going could have better..Lets say we not be able to watch the TV for 6 weeks now and its lucky we had one in the bedroom..We had problems with boardband non stop..Have 600k and feels like 56k dail up..The Telephone line is so bad i cant say anymore..I am moving out end of the month and is it really worth it to have this sorted out now or shall i just leave it..If when i move i will not be having NTL again.I just cant wait to get sky with sky+1 keeping my fingures cross the next landlord will agree to this..NTL used to be excellent when i first had it..But sorry to say even if you disagree that it has gone down hill really bad.Julian PS 4 more weeks to go NTL  |
Julian which STB have you got. The pace 1000 is too slow to carry both TV and BB old and not enough memory is what I diagnoised... The pace 2000 is teh best for service and BB but they are in short supply.. The 4000 are not worth having... I should ask for a change if you are using both services through a STB I had a 1000 for over 12 months but never used teh TV so didn't have any problems. I did find the 2000 was better when it replaced the dead 1000. My friend who ended with a 4000 had it changed within weeks.. Keep trying to get it changed.