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Originally Posted by Mr.Moony
Now thats not true, they are doing various upgrades atm to pretty much all aspects of the ntl network including email and ubr's.
However what I see as one of their key priorities from our side is trying to reduce the level of calls into the TSB. You may also have seen the thread for Broadband Medic which if completed nicely should help us.
With more general problems out of the way, more techs on the floor and a free phone line, it will give tech's more time to collect issues with the network instead of your usb scrub/re-install.
Hopefully when we get a wider scope of the problems in area specific detail these can be escalated and dealt with in a realistic time line. Hopefully they will stay fixed because im going to argue that when they stick a bandage on the mail servers they generaly play up for weeks. That just aint good enough.
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And what are they doing to address the level of BS that customers receive?
What are they doing to ensure that customer's are dealt with efficiently on the phone?
Even if the issue isn't resolved straight away, it's nice to feel that someone in the company cares about your problem, & is doing something about it instead of putting the phone down & forgetting about it.