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Originally Posted by prolific8
Precisely. One of my biggest beefs with ntl is that they just don't seem to learn from previous mistakes.
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They absolutely don't. ntl, in my experience with them over the last 8 or so years, has never been any different. Lies/BS etc etc.
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Rather than take the opportunity to see what went wrong and ensure it doesn't happen to another customer (or at least if it does, how to deal with it effectively and to a standard that customer is happy with), they skirt around the problem, blaming other departments and the customer themselves, ad infinitum.
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Spot on again. I've said many time that I don't have a problem with my product failing, but I do have a problem with the BS I receive on the phone.
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In my eyes at least, there is no sense of accountability - and this is why I seek to educate people about the dangers they face with ntl. If ntl aren't willing to improve, then theres no reason anyone who's had problems with before should recommend them to someone else.
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Couldn't agree more, trying to find someone in ntl to own your problem, is like trying to find the Marie Celeste.