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Originally Posted by ianathuth
If NTL had a motto "every problem is an opportunity to benefit the Company" and took heed of it then they wouldn't have so much bad feeling against them.
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Precisely. One of my biggest beefs with ntl is that they just don't seem to learn from previous mistakes. Rather than take the opportunity to see what went wrong and ensure it doesn't happen to another customer (or at least if it does, how to deal with it effectively and to a standard that customer is happy with), they skirt around the problem, blaming other departments and the customer themselves, ad infinitum. In my eyes at least, there is no sense of accountability - and this is why I seek to educate people about the dangers they face with ntl. If ntl aren't willing to improve, then theres no reason anyone who's had problems with before should recommend them to someone else.
And orangebird...what's your problem? A phrase involving the words kettle, pot, black and calling springs to mind.