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Originally Posted by Mr.Moony
There is a difference between having an opinion and having a vendetta. Every customer in some way or another will have problems with a certain company at some point during their life. That doesnt mean you can tell everyone who has a problem 'just leave them its for the best' That isnt helping someone thats just robbing Peter to pay Paul.
I think this site is often giving new people a bad attitude from the start and then making things worse. People are showing ntl to be the bad guys and thus advising current customers to 'rebel' against the system which imo would cause them more hassle than giving them good advice and getting it sorted. .Com wasnt like this, in fact Mod's were the first to take personal details and check things out. Now all some can do is beach beach beach. I guess there is always a price for freedom.
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Whilst I can agree with much that you are saying your post highlights a big failing of NTL and that is they do not look after assets that they have and use them to help both the Company and its customers. .Com was a very valuable asset and if used properly would have been a great benefit to both the Company and its customers. This site (.co.uk) and others would not have existed if they had looked after .Com and used it to its full potential.
The fact that people have "vendettas" against the Company shows that NTL are not handling situations in the best way. All companies have faults and problems but the way a company handles these problems determines how people affected by that problem react. A good company will use their method of rectification to advance the reputation of the company. Bad handling of the situation will lead to poor customer and staff relations and resultant bad publicity and vendettas. If NTL had a motto "every problem is an opportunity to benefit the Company" and took heed of it then they wouldn't have so much bad feeling against them.