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Originally Posted by Mr.Moony
There is a difference between having an opinion and having a vendetta. Every customer in some way or another will have problems with a certain company at some point during their life. That doesnt mean you can tell everyone who has a problem 'just leave them its for the best' That isnt helping someone thats just robbing Peter to pay Paul.
I think this site is often giving new people a bad attitude from the start and then making things worse. People are showing ntl to be the bad guys and thus advising current customers to 'rebel' against the system which imo would cause them more hassle than giving them good advice and getting it sorted. .Com wasnt like this, in fact Mod's were the first to take personal details and check things out. Now all some can do is beach beach beach. I guess there is always a price for freedom.
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I agree - every customer will have a problem with a company as some stage...
I dont personaly care about the problem - The difference between a good and bad CS is how you deal with it.... Customers problems dont go away if they are ignored..... How many people posting here have sent a letter via recorded delivery to an NTL md and have not even had a response ???
Problems are a fact of life that cant be changed - Dealing with the problem is something that can !!!