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I have pretty much the same problem as you. I've only noticed it recently but phoned them up yesterday evening. An engineer will be visiting me later today so I'll see how it goes.
If I didn't have Wimbledon interactive then I'd be well unhappy... stop-start at important points!
The woman on the phone said it was probably the signal strength... which is very confusing because it only happened recently.
And the only other time I've called them was about one week after I had it all connected and broadband wouldn't work because the box died. The engineer was round within two hours (!) that Friday night and had it fixed.
The only bad experience was with a sales person... but I rang back and spoke to somebody else a week or so afterwards and she wasn't as pushy. I had a mind to tell the first bloke but thought better of it.
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