[paulyoung666]

Originally Posted by stuartbe

Oh yes....

I could ring them ----- No cant get through !!

I could email them ------- No cant get a reply

I could send them a letter -------- No cant get a reply

what about your local office , how far away from that are you , the only time i had a problem with billing i went to see them after more than enough fruitless phone calls , i got it sorted very quickly when talking to someone face to face , maybe worth a thought