For the 6-8 few weeks our digital has been encountering loss of sound and picture for seconds at a time, sometimes extending to minutes or more.
We also encountered lockups and once we attempted to reboot the STB it would take half a day to come back. (We had the updating box screen)
This finally came to a head yesterday so I phoned NTL around 6-7pm and got straight through. The person on the other end was polite and knew of the symptoms and what work needed to be done. He scheduled an engineer to visit the next day (today) between 8-12. The engineer arrived at 9 and left by 10:30.
As well as replacing the STB the engineer did some maintenance on the brown box outside.
I have to say that this was superb service from NTL and the engineer was prompt, polite and left no mess.
I hope this isn't a one-off case!