Cable Forum - View Single Post - NTL Customer Services: Your personal experience

Rillington · 10-02-2004, 01:30

I was staying at a pal's hosue during the summer and he allowed me to have the offpeak unmetered calls. Therefore, I caleld up the call centre and was told I was in the wrong call centre. I was then out through to the 'correct' call centre and was told it was in th wrong area. Third time lucky, 20 mins later, I got through to the only call centre which could deal with the query. NOT a good start, being told that I had to be talking to a specific call centre to do one simple task. Anyway, they out this on and was told that it would appear immediately. Hoiwever, it did not and they tried to charge me for a wekend of metered calls, which came to quite a lot of money. We did get the money abck next month but that wasn't the point.

Also, after I left, the guy whose house I was in wanted the offpeak thingy removed and he was told that he ahd to give 30 days written notice to remove the offpeak freecall thing. We all know that is rubbish and that you only have to give notice if you are leaving ntl altogether. Theyw ere basically just trying it on.

Therefore, 1 out of 5.

10-02-2004, 01:30	#376
Rillington cf.mega poster Join Date: Jan 2004 Services: Virgin Media, DAB Posts: 1,157	Re: NTL Customer Services: Your personal experience I was staying at a pal's hosue during the summer and he allowed me to have the offpeak unmetered calls. Therefore, I caleld up the call centre and was told I was in the wrong call centre. I was then out through to the 'correct' call centre and was told it was in th wrong area. Third time lucky, 20 mins later, I got through to the only call centre which could deal with the query. NOT a good start, being told that I had to be talking to a specific call centre to do one simple task. Anyway, they out this on and was told that it would appear immediately. Hoiwever, it did not and they tried to charge me for a wekend of metered calls, which came to quite a lot of money. We did get the money abck next month but that wasn't the point. Also, after I left, the guy whose house I was in wanted the offpeak thingy removed and he was told that he ahd to give 30 days written notice to remove the offpeak freecall thing. We all know that is rubbish and that you only have to give notice if you are leaving ntl altogether. Theyw ere basically just trying it on. Therefore, 1 out of 5.