I live in the Lewisham area.
The engineer came this morning and said he had no idea what to do nor who I should speak to. So I'm on the phone again to customer services and they are going to get a monitoring engineer to call me (at least this is something different). And YES
russellelly I did bring this up on the other nthell site and NO there was never a successful outcome, I'm still working on the same old issue....
Don't want digital purely because it is a huge hike in price for me, and from what I've seen the picture quality is not that great.
Thanks for your help everyone