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Originally Posted by tomaw
Hi,
[trimmed for brevity]
My question is, who can I talk to to get the situation corrected, and ensure that it doesn't happen again anytime soon? It certainly sounds as though it is a problem with NTL thinking that the number is their's to allocate, when it does in fact still belong to BT.
Tom
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Oh dear.
This is definately not a BT issue, if it was, then no calls would make it to your Mum's line. You'll need to speak to NTL regarding this to get rid of all traces of that number off the customer management system (which I'd guess is how it got allocated in the first place) and off the switch.
I dare say the person with the line will be in touch too, once they figure out that they aren't getting calls from anyone other than NTL customers.