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Originally Posted by prolific8
I make an effort to be polite to CS reps, as I know that for the most part they're doing their best in a bad situation created through no fault of their own. The competence and ability of the guys at the top I seriously question, but I respect the CS guys for picking up the crap levelled at them through bad policy/practice/company structure.
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Thanks for the encouragement - It is not easy sitting on the phone day in day out - with different sets of processes for each area - and 6 screens and databases up and runnig to cater for all the quiries that you have to do - even the banarl and boring - even what is on sky sports 2 next tuesday and you are expected to know and if you dont you are accused of all sorts -
I have just heard and this is on another thread - that another 400 jobs are to go in the old Brighton call centre - faults - There have been other redundancies in Manchester also - subtlely and quietly job shedding 1 here and 2 there - not nice
I once had a team leader who had a vendetta against me - she tried each and every way to get rid of me - She was in cahoots with HR and they sided with her - She was investigated for paying off her account with a stolen credit card and using other peoples log in to do this - therefore implicating other people in her crime - She resigned before she was sacked - They then passed a mail round the department saying that she was a good team leader and she would be sorely missed
I read the mail and felt that I had been betrayed - I belive 30 peices of silver is the asking price - I felt very bitter towards the tl and also the company because they did not even come halfway to apologising for her behaviour towards me and the way I had been treated
Not good = When I raised it I was told in no uncertain terms to shut up and not say anything - That if I spoke I would be seen as a trouble maker
I could blow the lid in some ways