Hi all
Received my phone bill this morning, it contained a leaflet telling me how ntl are going to improve their billing and payment services. From March 2004, I will get:
:o A new customer account number
A new look account statement, easier to read and reconcile
Telephone calls will be
ROUNDED UP to the nearest 1p and the call connection charge changed to 5p (from 4.9p)
Only telephone calls of 50p and above will be shown on your account statements......you can, if you wish,....see all of your calls itemised......at a charge of £1 per month
Savings (therefore inceased profits) to ntl! My current bill gives them an extra 32p due to the round up (bear in mind I have eve/we free call option) and saving of 2 sheets of paper, multiplied by how many customers?
Why don't they give me back the service I had as a BT customer, dialling through an ntl box, where all my bills were available on line and they can keep all their paper and save on the postage!
Peter