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Originally Posted by Kneebs
I think you only get charged the £15 if its stopped working because of something you've done - eg stood on it and snapped it or similar - if the problem is due to wear and tear, then I'm sure they'd replace it for free 
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The Remotes are quite durable I think - they have to be, how many of you have thrown it in temper because the STB has frozen up on you?