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Originally Posted by Sociable
So looks like your first port of call will be Tech Support to check the connection and probably send out an engineer.
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Incase you need the number... ntl:home STB Broadband support Number:
0845 650 0125 if your connecting from an ntl STB. ntl:home SACM support number:
0845 650 0121 if your connecting through a SACM (Stand alone cable modem). Reporting a fault with the STB itself... Call faults on
0800 052 2000.
HTH.