[russellelly]

Originally Posted by Luminance

For the last year I have been calling up customer services and complaining that the sound on Sky One is mono. I have had a number of engineers round, and they have told me that the problem is not at my end, it is at the "head end". They tell me that they will call the "head end" engineers to sort out the problem ....... Nothing happens, I live with it for a while, then get angry that I am not getting something that I am paying for and I call them again, and end up on the same merry-go-round of waiting for the guy to call, listening to the same excuse, and watching him go away again. The next one is due on Monday.

Does anyone know if there is a better way of going about this?

Also most of my other channels are in Mono, only the five terrestrial, MTV and UKHorizons are in stereo
The Mono ones are;-
Sky One, Eurosport, TCM, Discovery, ITV2, E4, Style and UKHistory. Should I be getting any of these in stereo??

Many thanks

I remember somebody reporting this before (might have been on dotcom) and unfortunately i can't remember the outcome, but here in glasgow all channels on ntl analogue are in stereo. Definately sounds like a head-end problem - perhaps someone living nearby you with analogue could tell us if they had trhe same problem - if you tell us where you are, that is!