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Originally Posted by Kitty
What an insult to the british workforce having to train those who will take their jobs...
I certainly wouldn't use a credit card company who uses outsourced call centres.
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i know it is ridiculous...as most of you know i work for the Abbey (national) and we are developing a call centre in indian and i think that it is stupid..and have voiced my opinion......saying that though our main call centre is in glasgow and when the boys phone through to us i generally cant understand them anyway... but i think british companies should stay in britian and not try all these silly money cutting things......customers want to be able to know they are talking to someone in the same country as them and not making international calls