While reading the local evening paper I came across this.
Quote:
Call-centre jobs are switched to India.
Jobs at a Salford-based credit card firm are to be transferred to a call centre in India. about 900 staff at Citicredit, st The Quays, have been warned some posts could be lost. It is understood that 80 jobs will be transferred but 40 of those affected would be offered alternative work within the company.
The firm deals with inquiries from one million credit card holders throughout the UK.
One member of staff said " At present, there is a deligation of managers and trainers from India at Salford being trained by the very staff whose jobs they will be taking."
A spokesman for the parent company Citigroup said the company is conducting a business review but remains committed to keeping its credit cards business in Manchester. He added: "This review impacts on only a small minority of employees. The majority of staff will continue to support the existing business." Taken from The Manchester Evening News 4.2.04
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What an insult to the british workforce having to train those who will take their jobs...
I certainly wouldn't use a credit card company who uses outsourced call centres.