[carthage]

Well folks I will be like a bat out of hthell as I am leaving ntl as a company - to pastures new

I have been with them for 7 years and have been though many many changes of procedures, process - ways of doing things - had some v good team leaders and some bad team leaders - raised ideas to the company to save it money and never had a word of thanks - I have dont things for the company ie cimpiled an internal phone book and spreadsheet of usefull info and this was taken and superceded into a company wide database - not a word of thanks or appreciateion

Been told on the phone what to do with a set top box, Been called all the swearwords under the sun on the phone - and still worked hard for the company - We are not phone monkeys but actauly do a multi skilled job - If you think that we do customer service, billing, faults, broadband, cable modem, even what is on sky sports 2 next tuesday - and you shold know the answser because that is what you are there for - It is not an easy job

Funnies

Csa
What windows have you got on your pc sir
Cust - double glasing

Cust
The cable tele is not working
Csa
Is the stb switched on
Cust - No
Csa
Is the stb plugged into the wall
Cust - No
Csa
Please plug the stb into the wall and turn the stb on at the front of the box
Cust - Oh it works how did you do that

I ask you