Quote:
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Originally Posted by Mr.Moony
How does that help? Allot of people need to put the knife away before it gets blunt. Your one of them
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Perhaps you can explain why this
customer was given this (totally incorrect) information then?
It can only be lies or BS I'm afraid, if the CSR/associate didn't know then they should have just said so & found someone who does know, not lie/BS to get the customer off the phone-simple really.
