Cable Forum - View Single Post

Mr Concerned · 03-02-2004, 04:39

First of all, make sure that you do not use the phone - if possible, unplug and / or disable it.

If you haven't already done so, confirm the cancellation whereby you know that they receive the confirmation, eg. fax, recorded delivery, etc. Keep a copy.

If you have been paying your account by Direct Debit, cancel that, and send a copy of the cancellation notice to NTL reminding them that you have closed the account.

It is not unusual for NTL to continue to bill people after their account is closed. Let's wait and see about this one.

03-02-2004, 04:39	#5
Mr Concerned Inactive Join Date: Jul 2003 Posts: 19	Re: Problems cancelling phone line First of all, make sure that you do not use the phone - if possible, unplug and / or disable it. If you haven't already done so, confirm the cancellation whereby you know that they receive the confirmation, eg. fax, recorded delivery, etc. Keep a copy. If you have been paying your account by Direct Debit, cancel that, and send a copy of the cancellation notice to NTL reminding them that you have closed the account. It is not unusual for NTL to continue to bill people after their account is closed. Let's wait and see about this one.