This relates to the Distance Selling Regulations, which covers telephone.
Quote:
What are the variations to the cooling off period?
If you delay sending the required information to consumers after goods or services have been purchased then the cooling off period and the right to cancel is automatically extended by up to three months. The cooling off period will end seven working days after the information is received.
If you fail to send the required information to consumers at all then the cooling off period will last for three months plus seven working days.
How can consumers give notice of cancellation?
If your customer wishes to cancel the contract during the cooling off period then they must send you written notice of this and send it within the relevant period (a fax or email is sufficient).
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However there also appears to be gross misrepresentation.
Not so long ago, some of the power companies got up to similar tricks, saying that a signature was required to send further information out. The signature was in fact on a contract.
In all fairness to NTL, they cannot be aware of unscrupulous methods used by some sales teams who probably work on a low basic plus commission. However, NTL should rectifiy this pretty promptly, otherwise a call to Trading Standards would probably get a result.