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Fraggle911 · 02-02-2004, 12:02

Hi Folks

This seems to be a regular event for me, over the past few months I have reported out my phone to NTL at least 6 times! It just basically dies, in one way or another, either no dialtone, or it only rings once, or people can ring in but we can't ring out etc. After numerous visits from NTL engineeers, I have had (a selection of) the following bit's of advice/rectification: -
a) We've changed the pairs and it's working now Guv!
b) Try it without the extensions connected, that's bound to be the problem
c) It's showing as a short so we've changed the pairs, it's working now Guv!
d) We can't find a fault, but we've put your extensions back, see how this goes
e) We can't find a fault, but we've changed the pairs (Just how many pairs do they have in a two pair cable?), it's working now Guv, but we have disconnected the extensions, see how that goes!

Present situation is that all the extensions have been disconnected, the front of the master socket is off, and a known good phone is plugged in, the phone has been happily working for about 5 days (albeit with lots of noise on the line), when yesterday....you guessed it...no dialtone!!!

One thought that has been nagging through my addled grey cells, is that this only tends to happen when it rains heavily, therefore my conclusion is.....that somewhere on the line between the street cab, junction box and my house something is filling up with water, this shorts out my line, and the problem develops, of course, by the time that an NTL engineers gets there, the thing has dried up and the fault goes away

The obvious thing to do is contact NTL for another shouting session, but how on earth do I convince them that my observations of the problem are valid, I just want someone to put a new cable into the house, and make sure the connections at either end are water tight, want to bet that what I actually get is one of the above answers again?!!!

Sorry for going on, just needed to get that off my chest, when I can work up enough effort I'll call NTL again

Cheers

Fraggled Fraggle911

02-02-2004, 12:02	#8
Fraggle911 Inactive Join Date: Jan 2004 Location: Cambridgeshire Posts: 4	Re: Dead Phone Hi Folks This seems to be a regular event for me, over the past few months I have reported out my phone to NTL at least 6 times! It just basically dies, in one way or another, either no dialtone, or it only rings once, or people can ring in but we can't ring out etc. After numerous visits from NTL engineeers, I have had (a selection of) the following bit's of advice/rectification: - a) We've changed the pairs and it's working now Guv! b) Try it without the extensions connected, that's bound to be the problem c) It's showing as a short so we've changed the pairs, it's working now Guv! d) We can't find a fault, but we've put your extensions back, see how this goes e) We can't find a fault, but we've changed the pairs (Just how many pairs do they have in a two pair cable?), it's working now Guv, but we have disconnected the extensions, see how that goes! Present situation is that all the extensions have been disconnected, the front of the master socket is off, and a known good phone is plugged in, the phone has been happily working for about 5 days (albeit with lots of noise on the line), when yesterday....you guessed it...no dialtone!!! One thought that has been nagging through my addled grey cells, is that this only tends to happen when it rains heavily, therefore my conclusion is.....that somewhere on the line between the street cab, junction box and my house something is filling up with water, this shorts out my line, and the problem develops, of course, by the time that an NTL engineers gets there, the thing has dried up and the fault goes away The obvious thing to do is contact NTL for another shouting session, but how on earth do I convince them that my observations of the problem are valid, I just want someone to put a new cable into the house, and make sure the connections at either end are water tight, want to bet that what I actually get is one of the above answers again?!!! Sorry for going on, just needed to get that off my chest, when I can work up enough effort I'll call NTL again Cheers Fraggled Fraggle911