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Originally Posted by SOSAGES
Hi all,
my father uses ntlworld for his emails he normally checks them online using the webmail and deletes the ones he dosnt want but he keeps about 10 of them as he needs them.
as of saturday there are no emails on his webmail...
i think ntl delete them after its unread for 90 days but he had read them and had kept some for a long long time..
anyone have a clue or who i can talk to ?
Thanks if u can help
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AFAIK It is not just unread mail that gets deleted now the solution being to download and store any messages on your own PC.
The other possibility is that the specific server holding the stored emails was down and they will reappear once that specific server comes back on line if so maybe get dad to access the account using outlook or another mail client and keep a backup for safety.
If they have been deleted from the server I doubt they can be retrieved unless the sender retained a copy.