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Originally Posted by Mr Concerned
If ntl still haven't given you your refund, another option could be this route:
Send ntl a final letter, giving them 14 days to give you the refund. First class mail is adequate to serve this, but you may prefer something like recorded delivery.
If you still have not been refunded at the end of the 14 days, you can start a County Court claim through Money Claim Online - a relatively straight forward process. |
If you are going to take this action (and I've done it myself with another company) make sure it's recorded. You need to know that it was delivered and just not "lost in the post" as the recipient might try and claim they never received it - it's also useful to know when it was delivered.