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Originally Posted by Oz_Arnold
I've just had Sky installed this morning, and then got straight on the phone to Customer Services. I had no hold in the queue for "changing" my package and the whole effort took me five minutes tops. The boxes are already bundled up along with all cabling that isn't hardwired ready to be collected next month.
I've yet to get a bank statement so will see if my ntlFreedom account has been cancelled but figures crossed it has - thanks to all who have helped on here and if all goes smoothly with cancellation, then it'll be time for me.
Cheers all, and keep up the good work! 
Oz |
Knew it was too good to be true! Well, I'm still being billed for ntlFreedom and they are charging me £12 for access and set-top boxes for Feb 07 - Mar 06, even though they are coming to disconnect me on the Feb 11. That seems a lot to me - you guys agree?
I've re-emailed ntlWorld support with the cancellation notification I sent them in December, and I'm about to speak to Customer Services querying the bill. Apart from that I'm going to let that payment go through (cos frankly I can't really be arsed to get into a huge communication with NTL over it) and then ask my bank to stop all DD's from 14th Feb, one day after the last correct payment is due.
I'm aware I'll need to notify ntlFreedom and ntl themselves and I'll keep a copy of all my letters so, assuming that they will send threating letters at some point in the future, I can prove that 1) I cancelled everything legitimately and 2) I notified them at each stage of my action.
A pox on them!