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prolific8 · 29-01-2004, 09:28

Hi guys

The other month I posted a message asking for assistance on the progress of my account cancellation, and Mark B was good enough to help. Since then, my TV and cable have been cancelled, but my phone line still remains active.

I've sent three letters now, and settled all payment as regards the line. I've also called CS 4 or 5 times to ask they cut it off, but to no avail. Last time I tried (last Friday I think) I was put on hold and transferred to the Home Movers department in Newcastle, and answered by a helpful (but ultimately powerless) lady, who put a note on my account for it to be cancelled, as this was all she could do. What I want to know is, how long will this take? I sent my first letter in November, and still I've had no luck, and the line is still active. Can anyone help me??

29-01-2004, 09:28	#1
prolific8 Inactive Join Date: Nov 2003 Location: Stafford, Staffs Posts: 27	Problems cancelling phone line Hi guys The other month I posted a message asking for assistance on the progress of my account cancellation, and Mark B was good enough to help. Since then, my TV and cable have been cancelled, but my phone line still remains active. I've sent three letters now, and settled all payment as regards the line. I've also called CS 4 or 5 times to ask they cut it off, but to no avail. Last time I tried (last Friday I think) I was put on hold and transferred to the Home Movers department in Newcastle, and answered by a helpful (but ultimately powerless) lady, who put a note on my account for it to be cancelled, as this was all she could do. What I want to know is, how long will this take? I sent my first letter in November, and still I've had no luck, and the line is still active. Can anyone help me??