[mole4319]

I agree 100% the service stinks and it's impossible (almost) to get a connection after 4:30pm. Average number of re-tries is 22 and time taken 30 minutes.
Once you've waded through the maze of options at Customer Services (most of which seem to lead to nowhere except other number to ring) you face the prospect of yet another wait.
As far as Technical Help is concerned, the attitude is (and this was actually said to me) "Well if you can't connect there's nothing much we can do - just too many people trying to get on the net at the same time" Helpful isn't it!!
They don't reply to complaints sent by e-mail and won't let you submit another complaint if you already have an automated reference for a previous complaint.
I've now had just about enough - the service is a joke, only I'm not laughing