Quote:
|
Originally Posted by JustAnotherN00b
Either you're talking in the 3rd person or that's a quote from someone - who?
I'm not going to persue this on here - assuming that is a quote from an email I would very much like to know who so that I can speak to them directly.
If not who are you to tell me I am not customer focussed, you go on a baseless rant regarding how bad proxies are and have the nerve to tell me that I should understand customers concerns? When they are rational I'm only too happy too - talk to DuncanB on this forum, I spent hours officially and unofficially working on his issues, along with many others, how dare you claim I don't care about customers. I care so long as they have a point, those who just complain for the sake of it I have no time for.
Manchester proxy issues were then, this is now, different technology, different implementations.
Either way you have no business telling me I am not customer focussed, I know you seem to think you're on the 'inside' and have more right to be heard and have concerns acted on than other customers, I know you have contacts within the company, who are probably rather tired of your very regular phonecalls. I work hard to improve service for ntl's customers as those who know me and the work I do will attest to, how dare you tell me that I don't, you don't know me or what I do, I just disagree with you, I care about our customers, just not someone who appears to have their own ego to serve, and complains for fun.
|
Hey... erm, I haven't been following this thread, but just thought I would put my 2p worth in on this one.
I quite honestly think that 'JustAnotherN00b' is a credit to NTL.
I have had connection issues for quite a few months, and was on/off the phone to NTL customer/technical support a /lot/. They were unable to help me, and sent about 6 engineers around. Each one just checked the cable modem power levels, etc etc. I also had a cable re-fit done, etc (I will not bore you with the details)
Anyway, JustAnotherN00b spent a LONG time over a couple of weeks working with local network techs in my area to provide a resolution to my problem. He has spent his OWN time (out of work hours) helping me too, and always seems happy to help.
So please, do not claim that JustAnotherN00b is not customer focused, without any hard evidence and facts, because he most certainly is.
Cheers