[Prof-x]

JustAnotherNoob is the most active guys in irc and he's forever fixing peoples problems or referring them to other departments, in his own time! If thats not customer focus, what the hell is! He should be relaxing with his family but no, he's helping us guys out. He sorts anything out from bad signals, packet loss, congested upstream, proxies all as favours. Normally it should be routed through the call centre etc. He's always working late and puts in a lot of effort. He's helped me out a lot, so from first hand experience im telling you he is totally customer focused. He's never spoke to me b4 in his life but he took the time out to help me with some issues i had.
Infact he's helped me out a lot, most recently just last night when he spent ages trying to figure out which upstream (available to me) was the least likely to deteriate my service.

The proxies are actually a lot better than they used to be. netApp is insanely quick and inktomi's are definatly improved. I suggest you keep your little rants to yourself. You need to respect people to get anywhere and you obviously dont have that.