[Ignition]

Originally Posted by th'engineer

Very good idea you do not do NTL justice


Sorry not being able to get back to you soon been very busy, improving my customers experience.



Perhaps a little less pontificating from you, and blaming the customers for their views about the company.

If you have the authority to improve the service instead of arguing with customers you might try to improve the service.

And contrary to your opinion thâ₠¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢engineer is fully behind anything to get NTL to improve the service.

If you talked to certain people in the company you would realise that, if you can not understand customers concerns about the total mess.

That was made with the Manchester proxies you really are in not at all customer focused.

When you understand the customer requirements you may then be able to alleviate there fears of the introduction of the poxes .

Either you're talking in the 3rd person or that's a quote from someone - who?

I'm not going to persue this on here - assuming that is a quote from an email I would very much like to know who so that I can speak to them directly.

If not who are you to tell me I am not customer focussed, you go on a baseless rant regarding how bad proxies are and have the nerve to tell me that I should understand customers concerns? When they are rational I'm only too happy too - talk to DuncanB on this forum, I spent hours officially and unofficially working on his issues, along with many others, how dare you claim I don't care about customers. I care so long as they have a point, those who just complain for the sake of it I have no time for.

Manchester proxy issues were then, this is now, different technology, different implementations.

Either way you have no business telling me I am not customer focussed, I know you seem to think you're on the 'inside' and have more right to be heard and have concerns acted on than other customers, I know you have contacts within the company, who are probably rather tired of your very regular phonecalls. I work hard to improve service for ntl's customers as those who know me and the work I do will attest to, how dare you tell me that I don't, you don't know me or what I do, I just disagree with you, I care about our customers, just not someone who appears to have their own ego to serve, and complains for fun.