Cable Forum - View Single Post

welshcheese · 30-06-2003, 15:08

I had recently had my cable modem restricted (no use whatsoever) due to non payment of the bill.

Only to Find after 1 month of no srervice, I recieved a bill with the cable modem charged for fully.

I called the billing department and the muppet on the other end told me that you get chraged full price for having no Cable Modem service for a month, as the rental is still in place...what am i renting i asked??

and also stated well downgrade me to the cheapest service in that case!

I am absolutely appauled and am currently emailing someone hi in NTL....as i used to work there and have a good memory for email addresses...

Has anyone else had this problem...surely it's against the law to charge you for a service you have not had.

Thanks
The Cheese

30-06-2003, 15:08	#1
welshcheese Inactive Join Date: Jun 2003 Location: Swansea Posts: 1	Charged for restricted service. I had recently had my cable modem restricted (no use whatsoever) due to non payment of the bill. Only to Find after 1 month of no srervice, I recieved a bill with the cable modem charged for fully. I called the billing department and the muppet on the other end told me that you get chraged full price for having no Cable Modem service for a month, as the rental is still in place...what am i renting i asked?? and also stated well downgrade me to the cheapest service in that case! I am absolutely appauled and am currently emailing someone hi in NTL....as i used to work there and have a good memory for email addresses... Has anyone else had this problem...surely it's against the law to charge you for a service you have not had. Thanks The Cheese